Why is the vehicle registration showing up blank or with question marks?
This indicates that the tachograph unit itself has not been correctly programmed. You will need to contact your installer/service centre to have it adjusted.
On running EasyTac downloader why do I get the message "No smartcard readers found. Please attach a smartcard reader if you wish to read tachograph cards."
EasyTac downloader has not detected a smartcard reader plugged into your PC. If you do not have or need a smartcard reader then to stop this message appearing you need to click 'Options…' in the View menu and turn off the 'Read cards automatically' option in the 'Card Reading' tab.
When I try to download my card I get a "Failed to read card…" message, what should I do?
It is likely that you have inserted another type of card, instead of a driver's card. Note that company cards do not store any tachograph activity data and cannot be downloaded.
When I try to download my driver's card I get an "Error reading card…" message, what should I do?
Check that you have inserted the card the correct way round and that the card contacts are clean.
Can I move EasyTac to another computer?
Each copy of EasyTac is licensed to run on one computer. If you need to move the software to a new computer please follow the steps below to transfer your licence:
Why do the displayed driving activity times not match the actual times the activities occurred?
This is because digital tachographs always record activity information using UTC (Coordinated Universal Time) and not the local time zone the vehicle is operating in. For maximum compliance EasyTac displays all recorded data from your digital tachograph in its original format.
How do I move my tachograph files from my old computer to my new one?
If you can access EasyTac on your old PC, then you can use the "Backup Data" button at the top to save all of your files to the location of your choosing. If not, you will have to copy your data off of your old computer manually. The default path for the data directory is C:\Documents and Settings\All Users\Application Data\EasyTac\ on Windows XP and before and C:\ProgramData\Easytac on Windows Vista and later. You will want to copy both the "card" and "VU" folders on to a USB stick or similar portable storage.
How do I remove old drivers or vehicles from EasyTac?
In EasyTac v2.5 and later, if you select a file in the file viewer window, there is a file task on the right side labelled "Remove file(s)". When you click on it, you will have the option to remove just the selected file, or all files for that driver or vehicle. EasyTac then moves the file(s) to a new folder called "deleted". That way they will not appear in EasyTac, but will be accessible in the future just in case.
If these answers have not solved your problem contact us for further technical support.